Effective Date: August 4, 2026

Welcome to EZZYLAW, a legal services marketplace powered by ezzy.ph and owned and operated by EZZYTech IT Solutions.

This Refund & Cancellation Policy explains how cancellations, refunds, rescheduling, payment disputes, and legal service bookings are handled through the EZZYLAW Platform.

By booking a legal consultation or service through EZZYLAW, you acknowledge that you have read and agree to this Policy.

1. About This Policy

Independent Legal Professionals

EZZYLAW serves solely as a technology marketplace connecting customers with independent lawyers, law firms, legal consultants, and other legal professionals.

Each legal professional operates independently and may establish reasonable cancellation, refund, consultation, engagement, and rescheduling policies, provided they comply with applicable laws and the EZZYLAW Platform requirements.

2. Customer Cancellations

Before the Scheduled Consultation

Customers may request to cancel a booking before the scheduled consultation or legal service begins.

Refund eligibility depends on:

• The cancellation policy of the selected legal professional.
• The timing of the cancellation.
• Whether legal work or document preparation has already begun.
• Any non-refundable consultation or reservation fees disclosed before confirmation.

Approved refunds will be processed using the original payment method where applicable.

3. Provider Cancellations

Cancellation by the Legal Professional

If an independent legal professional cancels a confirmed booking for reasons within their control, customers may be eligible for:

• A full refund where applicable.
• Assistance in finding another available legal professional through EZZYLAW.
• Other remedies required by applicable law.

Repeated provider cancellations may result in suspension or removal from the Platform.

4. Rescheduling

Booking Changes

Customers and legal professionals are encouraged to communicate promptly regarding requests to reschedule consultations or appointments.

Rescheduling is subject to:

• Provider availability.
• Mutual agreement between both parties.
• The provider’s published rescheduling policy.

Additional charges may apply if disclosed before confirmation.

5. Consultation and Legal Work

Professional Services

Some legal services involve consultation, legal research, document preparation, drafting, or other professional work that may begin before the scheduled appointment.

If a legal professional has already started providing professional services, preparing legal documents, or performing agreed work, refunds may be limited or unavailable in accordance with the provider’s published policies and applicable law.

6. Deposits and Advance Payments

Reservation Fees

Some legal professionals may require consultation fees, deposits, retainers, or advance payments before providing services.

Any payment requirements, refund conditions, and cancellation terms must be clearly disclosed before the booking is confirmed.

7. Payment Disputes

Dispute Resolution

If a customer believes a payment was processed incorrectly or a dispute arises regarding a booking, they should first contact the independent legal professional to seek a resolution.

If the issue cannot be resolved, customers may contact EZZYLAW for assistance. While we may facilitate communication, EZZYLAW does not guarantee a particular outcome and is not responsible for disputes between customers and independent legal professionals.

8. Platform Service Fees

Marketplace Fee

EZZYLAW charges independent legal professionals a Platform Service Fee of 11% on completed transactions processed through the Platform.

The Platform Service Fee supports:

• Secure payment processing
• Platform maintenance
• Customer support
• Platform security
• Marketing initiatives
• Technology infrastructure
• Continuous improvements to the Platform

The Platform Service Fee is generally non-refundable except where required by applicable law.

9. Limitation of Responsibility

Marketplace Role

EZZYLAW facilitates bookings between customers and independent legal professionals but is not a law firm and does not provide legal advice or legal representation.

Refund decisions relating to completed consultations, legal opinions, document preparation, legal research, case outcomes, or customer satisfaction primarily remain the responsibility of the independent legal professional, subject to applicable law.

10. Policy Updates

Changes

We may update this Refund & Cancellation Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Updated versions become effective upon publication on EZZYLAW.

11. Contact Us

Questions

If you have any questions regarding this Refund & Cancellation Policy, please contact:

EZZYTech IT Solutions

Business Address:
GF, 9 Roli’s Arcade
La Salle Ave
Bacolod, 6100 Negros Occidental
Philippines

Email: admin@ezzy.ph

EZZYLAW is powered by ezzy.ph and serves solely as a technology marketplace connecting customers with independent lawyers, law firms, legal consultants, and other legal professionals. Unless expressly stated otherwise, EZZYTech IT Solutions does not employ, manage, supervise, or control the independent providers offering services through the Platform. EZZYLAW does not provide legal advice, establish an attorney-client relationship, or act as a law firm. Any legal services obtained through the Platform are provided solely by the independent legal professional selected by the customer.